Privacy policy

Data protection and security

Data Transfer

ihr uses a secure online transmission method, the so-called „Secure Socket Layer“ (SSL) transmission, to process your personal information. All information transmitted with this secure method is high-level encrypted (at least 128-bit - up to 256-bit on popular browsers) before it is sent to us. This ensures that no unauthorized person can use your information.

At ihr, all customer information is stored on secure servers that are not accessible to unauthorized persons and are protected from outside access by a „firewall“.


Data Protection Officer

Our data protection officer will be happy to help you with any data protection concerns:

Fon: +49 (0) 5434 / 81-0
E-Mail: datenschutz@ihr.eu


Data protection information

IHR Ideal Home Range GmbH, Höger Damm 4, 49632 Essen / Oldenburg, Germany (hereinafter referred to as“ihr“ or „we“) runs the Internet portal b2bshop.ihr.eu.

ihr attaches great importance to protecting your personal data and collects, processes and uses your personal data exclusively in compliance with the principles described below and strictly in compliance with applicable data protection laws.


Personal data

Personal data is all information that relates to a specific or identifiable person. Including, for example, your name, telephone number or your mailing address and e-mail address.


Collection, processing and use of personal data

We collect, process and use your personal data exclusively only to the extent described below.

We store and use your personal data exclusively for the processing of your order and any complaints. 

We use your e-mail address exclusively for further, specific information regarding your order.

If desired, we send advertising material (catalogue, flyer, and newsletter) to the mailing or e-mail address you indicated. 

The delivery of advertising material can, of course, be revoked at any time.


ihr member account

If you are a new customer with us, the order process is designed to create a customer account as you enter personal information, such as your name, e-mail address and shipping address. 

We store this data in your online customer account in order to provide you with a convenient order processing.

Registered customers with a customer account may also follow, for example, the status of orders, delivery notes, open invoices and coupons in their customer account.

Additional data used for certain payment types, such as credit card payment needed for further processing will not be stored permanently in your online customer account.


ihr newsletter

Insofar as you have consented to this, IHR Ideal Home Range GmbH, Höger Damm 4, 49632 Essen, Germany uses the e-mail address provided by you as part of setting up your member account to sent you information about current sales at ihr via e-mail.

The content of the newsletter can be individualized by ihr in order to include information that ihr estimates as particularly interesting for you. 

For such an individualization of the information, ihr considers your purchase history, i.e. which products you have bought in the past as well as what products you have viewed on the website and added to the cart in the past.


Use of logistics providers and other service providers

To send your order, ihr provides your personal data to our logistics providers, who process this data on behalf of ihr and in compliance with the necessary security measures for the purpose of fulfilling the contract..



ihr uses so-called cookies on the website. Cookies are small text files that are stored in the cache of your browser to enable your browser to be recognized and to make your visit to our website even more attractive. We use so-called session cookies and so-called persistent cookies.

Session cookies automatically lose their validity when you leave the website. Persistent cookies remain on your device for a longer period of time and enable us, for example, to save the content of your shopping cart and to use the tools described below for web analysis and individualized targeting.

Of course you can also visit our website without cookies being saved on your browser. You can restrict or deactivate the storage of cookies in the settings of your browser at any time, but this can lead to restrictions in the functions and usability of our website.


etracker & cookies

This website uses technologies from etracker GmbH (www.etracker.com) to collect and store data for marketing and optimization purposes. Usage profiles can be created from this data under a pseudonym. Therefore Cookies can be used.

Cookies are small text files that are stored locally in the cache of the website visitor's Internet browser. Cookies enable recognition of the Internet browser.

The data collected with the etracker technologies will not be used to personally identify the visitor to this website and will not be combined with personal data about the bearer of the pseudonym without the separate consent of the person concerned.

The data collection and storage can be objected to at any time with future effect. Here is the link to the contradiction: www.etracker.de/privacy?et=YpVF9b


Data collection for statistical purposes

We collect statistical data with several different procedures to document the use of the ihr online offers, without using your personal data or the protocol data we collect. With the help of these methods, we determine, for example, which parts of our offer are most highly frequented. At no time do we carry out a specific observation of our users as identifiable persons. If you visit our website, your user data will be included in the statistical surveys without drawing conclusions about you as a person.

To collect the data, ihr commissioned service providers, who are required to comply with the requirements of ihr. You can object to the individual measurement procedure.

Browser extensions such as www.ghostery.com offer further control and protection against tracking procedures.


Transfer to third parties

The data from your purchase will only be used by us in order to improve our product offer and our website. In no case, we give away your personal data to third parties including your e-mail address. 

Excluded are service partners, which demand further data for processing your order, such as transport companies (DPD, Deutsche Post AG, United Parcel Service, freight forwarders), our contract-related partners for financial services / insurers (financing, leasing, credit card, guarantee insurance), if necessary, Schufa or our credit insurance (for credit checks) as well as, if necessary, the sending of advertising material for our own print advertising.

A transmission of the data to service partners takes place according to the regulations of the DSGVO (Data Protection Basic Regulation). The scope of the transfer is limited to the necessary minimum.


Information, correction and deletion

You have the right to free information about the data stored about you.

In accordance with the DSGVO, we are, of course, always willing to inform you about all of your data stored with us.
According to the regulations of the Data Protection Basic Regulation, you can request that we correct, delete or block your data.
To do so, please contact our data protection officer by e-mail at datenschutz@ihr.eu.

You can revoke your consent to data collection, processing and use at any time with future effect.

We are also happy to answer any further questions regarding data protection and the processing of your personal data.

You can reach ihr at the following email address service@ihr.eu. Of course you can also contact us using the contact details given in the legal notice.

As of April 2018
Your IHR Ideal Home Range GmbH